Am I required to get an interpreter for a deaf client?
The Americans with Disabilities Act, or ADA, requires all public and private entities to provide accommodations that would make their services accessible to everyone, including those with disabilities. If you provide a service to the public, whether for-profit or not, you are obligated to comply with the ADA. Interpreting services are one possible accommodation that will enable your deaf or hard of hearing customer equal access to your services. Captioning service might also be an option. It’s best to ask the deaf or hard of hearing consumer what his/her preference is in order to make the best choice possible.

Why can’t we just write notes to each other?
Writing notes is not an effective way to communicate with the deaf. Sign language is not like English. It has its own language rules and syntax. Often times there are no English equivalents to some signs. The first language of the deaf is sign language. Writing in English can cause misunderstandings and confusion and should not be a substitute for an interpreter.

Why am I responsible for paying an interpreter?
For starters, federal law requires it. If you provide services to the public, then you are required to pay for any accommodations for that service a disabled person might need. This includes wheelchair ramps, wheelchair accessible bathroom stalls, publications in Braille for the blind, and interpreters and captioners. These services should be something you plan for in your budget so it does not become a burden for you if your disabled clients need them.

Why can’t the deaf or hard of hearing person just read my lips?
Lip-reading is a very inexact mode of communication. Even the very best lip-readers know that only about 30% of a spoken message can be understood fully. That means at least 70% of your spoken message is not understood! Try it. Watch your favorite newscast tonight with the volume off. See how you do!

Can’t the deaf client just bring a family member to sign for her?
Family members, friends and clergy have often been called upon to provide interpreting for the deaf. Doing this, however, compromises the communication process. Close friends and family may be too close to your client and unable to put aside personal feelings and opinions about the situation. A certified interpreter has an obligation to comply with the Interpreter Code of Professional Conduct. This Code obligates the interpreter to be confidential, impartial, and true to the message being communicated. This is important not only for the deaf or hard of hearing customer, but also for you.